Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We usually ship all the orders within 2-4 working days. You can expect the delivery within 5-7 days from the date you place order.
Creating an account is quick and easy! Just follow these steps:
On our website and click on the “My Account” or “Login/Register” link (usually at the top right corner).
Click on the “Register” tab.
Enter your email address and create a strong password.
Click “Register” or “Create Account”.
You’ll receive a confirmation email. Click the link in the email to activate your account.
Once done, you can log in anytime to view your orders, track shipments, and manage your account details.
To update your shipping address, follow these steps:
Log in to your account by clicking on “My Account” at the top of the page.
Go to the “Addresses” section in your account dashboard.
Click “Edit” next to the Shipping Address.
Enter your new shipping details and click “Save Address”.
You can also change your shipping address during checkout before placing an order.
You can easily track your order by following these steps:
Log in to your account and go to “My Account”.
Click on the “Orders” section.
Find the order you want to track and click “View”.
You’ll see the order status, and a tracking link provided by the shipping carrier.
You’ll also receive email updates with tracking information as soon as your order is shipped.
No, we do not store your credit card information on our servers. All payments are processed securely through trusted payment gateways that are PCI-DSS compliant. If you choose to save your card details for faster checkout, the information is securely stored by the payment provider—not by us.
Your privacy and security are our top priorities.
Yes, we charge GST (Goods and Services Tax) as per the applicable Indian tax laws. The GST amount is included in the final price you see at checkout. You’ll also receive a GST invoice with your order, which can be used for input tax credit if you’re a registered business.
You can reach us via email at [email protected] or call us at +91-78388-66688. Our customer support team is available Monday to Friday, 9 AM to 6 PM.
We offer standard and expedited shipping options. Shipping times and costs will be calculated at checkout based on your location.
Orders can be changed or canceled within 24 hours of placement. Please contact our customer support team for assistance.
Our delivery policy includes detailed information on processing times, shipping methods, and estimated delivery dates. You can find more details here.
If you need to swap an item
Returns and Exchanges
We offer a 14-day return policy for most products. Items must be returned in their original condition with all packaging and accessories. Please refer to our Refund Policy for detailed information.
To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions.
We’re sorry to hear that! If your order arrived damaged, please follow these steps:
Take clear photos of the damaged item, packaging, and shipping label.
Contact our Customer Support within 48 hours of delivery.
Share your order number and the photos with us.
We’ll review your case and arrange for a replacement or refund as per our return policy.
Refunds are usually processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Refund timelines may vary depending on your bank or payment provider. You’ll receive an email notification once the refund is processed.
You can reach us via email at [email protected] or call us at . Our customer support team is available Monday to Friday, 9 AM to 6 PM.
You can reach our Customer Support team through the following ways:
Email: [[email protected]]
Phone/WhatsApp: +91-78388-66688 (Available: Monday to Saturday, 9 AM to 6 PM)
Contact Form: Visit our Contact Us page and fill out the form.
Live Chat: If available, use the chat icon on the bottom corner of our website for instant help.
We’re here to assist you with orders, returns, product queries, and more!
If you entered the wrong shipping address, please contact us immediately through our Customer Support page or email. If the order hasn’t shipped yet, we’ll do our best to update the address.
If your order has already been shipped:
We may not be able to change the address.
You can try contacting the courier with your tracking number to redirect the package.
Always double-check your address at checkout to avoid delays.
Yes, but only if your order has not yet been processed or shipped. Please contact us as soon as possible through our Customer Support page or email to request a change or cancellation.
Once the order is shipped, we won’t be able to cancel or modify it. However, you can still follow our return or exchange policy once you receive the item.
It depends on the product. If pre-orders are available for a sold-out item, you’ll see a “Pre-order” button on the product page instead of “Add to Cart.” You can place your order, and we’ll ship the item as soon as it’s back in stock.
If pre-order isn’t available, we recommend clicking the “Notify Me” button (if shown) to get an email alert when the item is restocked.